Freezing Point - Ice Cream, Café & Pure Veg Delights Since 1999
Effective Date: 1 October 2026
Last Updated: 1 October 2026
Cafe Freezing Point ("Freezing Point", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy applies to the Cafe Freezing Point Android application, our website cafefreezingpoint.com, and related online ordering and delivery services operated by Cafe Freezing Point.
By accessing or using our website, mobile application, or services, you acknowledge the practices described in this Privacy Policy.
Depending on the features you use, we may collect the following information:
Passwords, where applicable, are intended to be processed and stored securely and are not intended to be available to our staff in plain text.
When you place an order for delivery, we may collect:
Location information is used only where necessary to help determine your delivery location, delivery availability, or applicable delivery charges.
We may process:
This information is used to process orders and provide order history and customer support.
Our website or application may provide online payment options through third-party payment service providers.
Cafe Freezing Point does not intentionally store your complete credit card number, debit card number, UPI PIN, CVV, or online banking credentials on our systems.
Payment information may be securely processed directly by the applicable payment gateway, bank, UPI service, or payment provider you select during checkout.
Those providers may process your information according to their own privacy policies and terms.
We may receive limited transaction information such as:
This information may be retained for order processing, accounting, customer support, fraud prevention, or legal compliance.
When you use our website or Android application, certain technical information may be processed automatically, including:
Such information may be used to maintain security, diagnose technical problems, prevent misuse, and improve application and website performance.
Our website and Android application may use cookies, local storage, session storage, or similar technologies where necessary for features such as:
Because portions of our Android application may display or interact with our website, certain web technologies used on the website may also operate within the application.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website or application functionality.
We may use collected information to:
We do not sell your personal information to advertisers.
We may share limited personal information only when necessary to operate our services.
Information such as your name, phone number, delivery address, and order information may be provided to the delivery person assigned to complete your order.
Delivery personnel should use this information only for completing your delivery.
Payment gateways, banks, UPI providers, or other payment processors may process information needed to complete your payment.
We may use trusted technology or service providers for functions such as:
Such providers should only process information necessary to provide their services.
We may disclose information when reasonably necessary to:
Our services are primarily intended to support Freezing Point ordering and delivery services in Madhupur.
If location access is offered in the Android application, location information may be used to:
Location permissions will only be requested where relevant to a feature provided to the user.
Users may deny or revoke location access through Android device settings. Certain location-related features may not work properly if permission is disabled.
Cafe Freezing Point does not intentionally use the Android Advertising ID for personalized or behavioral advertising in the application, and we do not display third-party advertising through the app unless specifically introduced in a future version.
If we introduce advertising, advertising SDKs, or Advertising ID usage in the future, we will update this Privacy Policy and applicable platform declarations accordingly.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, certain information may be retained to:
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and business recordkeeping requirements.
If you create an account with Cafe Freezing Point, you may request deletion of your account and associated personal information.
You may request account deletion through:
Email: freezingpoint.mdp@gmail.com
Subject: Account Deletion Request
Please provide the mobile number or email address associated with your account so that we can verify the request.
Where available, users may also request account deletion directly through the account/profile section of the application.
After verifying a valid deletion request, we will delete or anonymize personal information associated with the account, except information that we are legally required or reasonably permitted to retain, such as transaction, accounting, fraud prevention, or legal records.
If information must be retained for such purposes, it will only be retained for the necessary period and will not continue to be used for unrelated purposes.
We take reasonable administrative, technical, and organizational measures designed to protect user information against:
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Users should also protect their account credentials and avoid sharing passwords or OTPs with anyone.
Cafe Freezing Point representatives will never ask you to disclose your UPI PIN, CVV, OTP, or banking password for normal order processing.
Our website or application may contain links to or integrate services operated by third parties, including payment services or external websites.
We do not control the privacy practices of independent third parties.
When you use a third-party service, its own privacy policy and terms may apply.
Our services are intended for general food ordering and cafe-related services.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If a parent or guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us at freezingpoint.mdp@gmail.com, and we will review the request.
Subject to applicable law, users may contact us to request:
Requests may require reasonable identity verification to protect users from unauthorized requests.
We may update this Privacy Policy periodically due to:
When changes are made, the revised Privacy Policy will be posted on our website with an updated "Last Updated" date.
Users are encouraged to review this Privacy Policy periodically.
If you have questions, concerns, privacy requests, or account deletion requests, contact:
Cafe Freezing Point
Ramjus Road
Madhupur, Jharkhand - 815353
India
Email: freezingpoint.mdp@gmail.com
Phone: +91 7004364046
Website: cafefreezingpoint.com